Veda Service Privacy Policy

Effective date: August 5, 2026

This Policy describes what data the Veda Service (mobile application and web version, the “Service”), operated by Veda Vector LLC (“we”), collects, how we use it, and what rights you have.

1. Data we collect

Phone number — for registration and sign-in (SMS-code authentication, no passwords).
Profile data — first name, last name, birth date (last name and birth date are optional).
Support requests — messages and attachments (photos, video, audio, PDF) you send in tickets, and the legal entity you optionally link a ticket to.
Device data — device name, platform, OS and app version (self-reported by the app at sign-in; used for the active-sessions list) and the device push token.
Technical data — server request logs (IP address, timestamps, user id) for security and diagnostics.

2. How we use data

Registration, sign-in and account protection (SMS codes, session management).
Customer support: processing tickets and related messaging.
Notifications: push and in-app notifications, including support replies.
Maintaining the directory of legal entities you have been granted access to.
Security, abuse prevention and compliance with law.

We do not sell personal data and do not use it for third-party advertising.

3. Data sharing

Data is shared only with providers required to operate the Service:

Eskiz (ESKIZ UZ LLC, Uzbekistan) — SMS delivery: your phone number is shared.
Google Firebase Cloud Messaging — push delivery: the device push token and notification content are shared. Google’s policy.
Didox (DIDOX TECH, Uzbekistan) — retrieval of legal-entity details by tax id entered by Service administrators.

4. Storage and security

Data is stored on protected servers; access is role-based and limited to authorized personnel.
SMS codes are stored irreversibly hashed and expire in 5 minutes; session tokens are stored as hashes.
All traffic between the app and the server uses HTTPS.

5. Retention and account deletion

Data is kept for as long as you have an account.
You can delete your account directly in the app (Profile → Delete account, confirmed by an SMS code). Deletion is immediate: the profile is anonymized, the phone number is released, and sessions, devices and notifications are removed.
Support history is retained in anonymized form (not linked to your phone or name) for service-quality purposes.
Technical logs are kept for a limited time and rotate automatically.

6. Your rights

View and edit your profile data in the app.
Delete your account (see section 5).
Revoke push permissions in your device settings.
Contact us about your data at support@vedavector.com.

7. Children

The Service is not intended for persons under 16; we do not knowingly collect their data.

8. Changes

If our data practices change, we will update this page and the effective date. Material changes are additionally announced in the Service.

9. Contact

Veda Vector LLC — support@vedavector.com